Terms and Conditions
These Terms and Conditions explain the rules that apply when you browse the Ravello Hub Solutions website, place an order, or use our services. By using this website or purchasing from us, you agree to these terms.
About Ravello Hub Solutions
Ravello Hub Solutions is a gift and souvenirs business based at 366, Murtala Muhammed Way, Yaba, Nigeria. We provide gift and souvenir products for customers looking for items suitable for personal use, celebrations, events, corporate gifting, and other occasions.
Products and Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information published on the website are accurate and current.
Product colours, sizes, packaging, and appearance may vary slightly from images displayed online due to photography, screen settings, product availability, or supplier variations.
Ravello Hub Solutions reserves the right to update product information, prices, availability, and descriptions when necessary.
Orders
An order is considered accepted when Ravello Hub Solutions confirms the order and payment requirements have been satisfied where applicable.
Customers are responsible for providing accurate contact, delivery, and order information. We are not responsible for delays or failed deliveries caused by incorrect information supplied by the customer.
For customised or specially prepared items, additional information may be required before an order can be processed.
Prices and Payment
All prices displayed on the website are stated in Nigerian Naira (NGN), unless otherwise indicated.
Prices may change without prior notice. The price applicable to an order is the price confirmed at the time the order is placed.
Where delivery charges apply, these may be added separately depending on the delivery location and order requirements.
Product Availability
Some products may be available in limited quantities. If an item becomes unavailable after an order has been placed, we will contact the customer regarding the available options.
Where an alternative cannot be agreed upon, the affected item may be cancelled and any applicable refund will be handled according to our refund and cancellation policy.
Custom and Personalised Orders
Customers requesting customised or personalised products are responsible for providing correct names, messages, dates, designs, colours, sizes, and other required details.
Once a customised order has entered production, changes or cancellations may not be possible because the item may have been prepared specifically for the customer.
Delivery
Delivery arrangements depend on the customer’s location, order requirements, product availability, and the selected delivery method.
Customers are responsible for ensuring that someone is available to receive an order or that the provided delivery instructions are accurate.
For further information, please refer to our Delivery Policy.
Returns, Refunds and Cancellations
Returns, refunds, and cancellations are subject to our Return and Cancellation Policy.
Customers should review that policy before placing an order, particularly for customised, personalised, or specially prepared products.
Website Use
Customers must use this website lawfully and must not attempt to interfere with its operation, gain unauthorised access to systems or information, or use the website for fraudulent or unlawful purposes.
Intellectual Property
Website content, including text, images, graphics, logos, and other materials belonging to Ravello Hub Solutions may not be copied, reproduced, modified, or distributed for commercial purposes without appropriate permission.
Limitation of Responsibility
Ravello Hub Solutions will make reasonable efforts to process orders and provide accurate information. However, circumstances outside our reasonable control may affect product availability, processing times, or delivery.
Nothing in these terms is intended to remove any rights or protections that customers may have under applicable Nigerian law.
Changes to These Terms
Ravello Hub Solutions may update these Terms and Conditions when necessary to reflect changes to our business, products, services, or applicable requirements.
The latest version published on this website will apply to future use of the website and orders placed after the updated terms take effect.
Contact
For questions about these Terms and Conditions, please contact:
Ravello Hub Solutions
366, Murtala Muhammed Way, Yaba, Nigeria
08130580215