Delivery Policy
This Delivery Policy explains how Ravello Hub Solutions handles the delivery of products purchased through our business.
Delivery Areas
Ravello Hub Solutions serves customers in Nigeria, with delivery arrangements depending on the customer’s location and the availability of suitable delivery services.
Delivery availability, charges, and estimated delivery times may vary by location.
Processing Orders
Orders must be confirmed and, where applicable, payment must be received before an order is prepared for delivery.
Processing time may vary depending on product availability, order quantity, customisation requirements, and the nature of the order.
Customised or personalised products may require additional preparation time.
Delivery Charges
Delivery charges may depend on the customer’s location, package size, order quantity, delivery method, and other applicable logistics requirements.
Where a delivery fee applies, the customer will be informed of the applicable charge before the order is dispatched.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and a working phone number.
Customers should ensure that someone is available to receive the order at the agreed delivery location where required.
Ravello Hub Solutions is not responsible for delivery difficulties caused by incomplete, inaccurate, or outdated information supplied by the customer.
Delivery Times
Estimated delivery times may vary based on location, order preparation, traffic, weather, public holidays, courier availability, and other circumstances affecting transportation.
A delivery estimate is not a guarantee of a specific delivery date unless expressly agreed otherwise.
Delayed Deliveries
If an order is delayed, customers may contact Ravello Hub Solutions using the contact details provided below.
Where a third-party delivery provider is involved, we may need to obtain an update from the provider before confirming the status of the delivery.
Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the recipient cannot be contacted, or access to the delivery location is unavailable, additional delivery arrangements or charges may apply.
Customers should provide accurate delivery instructions and remain available to receive their orders where necessary.
Receiving Your Order
Customers should check the package and product upon delivery where reasonably possible.
If an item appears damaged, incorrect, or incomplete, please contact Ravello Hub Solutions promptly and provide relevant order details and photographs where requested.
Customised Orders
Orders involving personalised or customised products may require additional processing time before dispatch.
The expected preparation period will depend on the requirements of the specific order.
Contact
For delivery enquiries, please contact:
Ravello Hub Solutions
366, Murtala Muhammed Way, Yaba, Nigeria
08130580215