Return and Cancellation Policy
Ravello Hub Solutions aims to ensure that customers receive the products they ordered in suitable condition. This policy explains when an order may be cancelled, returned, or considered for a refund.
Order Cancellations
Customers should contact Ravello Hub Solutions as soon as possible if they need to cancel an order.
A cancellation request may be accepted if the order has not yet been processed, prepared, customised, or dispatched.
Once an order has entered preparation or production, cancellation may no longer be possible, particularly where the product has been customised or prepared specifically for the customer.
Returns
A return may be considered where a product is received damaged, defective, incorrect, or materially different from the product ordered.
Customers should contact us promptly after receiving the order and provide the relevant order details and clear photographs where necessary to help us assess the issue.
Products should generally be returned in the condition in which they were received, including relevant packaging and accessories where applicable.
Damaged or Incorrect Items
If an item arrives damaged or an incorrect product is delivered, please contact Ravello Hub Solutions before attempting to use, modify, or dispose of the item.
We may request photographs or other information to verify the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include replacement, correction of the order, or an applicable refund.
Customised and Personalised Products
Customised and personalised products may not be eligible for return or cancellation once production has started because they are prepared specifically for the customer.
Customers are responsible for checking the information they provide for personalised products before production begins.
This includes names, dates, messages, colours, sizes, images, and other specifications.
Change of Mind
Returns are not automatically accepted simply because a customer changes their mind after receiving a correctly supplied product.
Customers should contact us if they have concerns about an order so that we can review the specific circumstances.
Refunds
Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.
Any applicable delivery or third-party charges may be treated separately depending on the reason for the return or cancellation.
Items That Cannot Be Returned
Products that have been personalised, customised, altered, damaged through customer use, or prepared specifically according to customer instructions may not be eligible for return unless the issue is attributable to Ravello Hub Solutions.
How to Request a Return or Cancellation
To request a cancellation or report an issue with an order, contact us with your name, order details, phone number, and a clear description of the request.
Where relevant, include photographs or other information that can help us assess the product or delivery issue.
Contact
For return or cancellation enquiries, please contact:
Ravello Hub Solutions
366, Murtala Muhammed Way, Yaba, Nigeria
08130580215