Privacy Policy
This Privacy Policy explains how Ravello Hub Solutions collects, uses, stores, and protects information provided by customers and visitors to our website.
Information We Collect
Depending on how you use our website and services, we may collect information such as your name, phone number, email address, delivery address, order details, and information you provide when contacting us.
We may also receive technical information about how the website is accessed, such as browser information, device information, and website usage data, where applicable.
How We Use Your Information
Information provided to Ravello Hub Solutions may be used to:
Process and fulfil orders.
Arrange product delivery.
Respond to enquiries and customer service requests.
Confirm order details and communicate about purchases.
Provide information relating to products or services where appropriate.
Maintain business records.
Improve our website, products, and customer experience.
Prevent fraudulent, unauthorised, or unlawful activity.
Order and Delivery Information
When you place an order, we may need to use your contact and delivery information to process the order and arrange delivery.
Where a third-party delivery provider is involved, only information reasonably required to complete the delivery may be shared with that provider.
Payment Information
Where payments are processed through third-party payment providers, payment information may be handled directly by those providers according to their own privacy and security practices.
Ravello Hub Solutions does not need to retain sensitive payment credentials that are handled directly by a payment service provider.
Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and provide a better browsing experience.
You may be able to manage cookie settings through your browser, although disabling certain cookies may affect some website functionality.
Sharing of Information
Ravello Hub Solutions does not sell customers’ personal information.
Information may be shared where reasonably necessary to provide our services, such as with delivery providers, payment providers, technology providers, professional advisers, or where required by law or a lawful request from an appropriate authority.
Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order processing, customer service, accounting, record keeping, dispute resolution, and legal or regulatory requirements.
Your Information Rights
Depending on applicable law, you may have rights relating to the personal information we hold about you, including requesting access to, correction of, or appropriate deletion of your information.
Requests relating to personal information can be directed to us using the contact details below.
Changes to This Policy
Ravello Hub Solutions may update this Privacy Policy when our business practices, website functionality, or applicable requirements change.
The updated policy will be published on this website.
Contact
For questions or requests relating to this Privacy Policy, please contact:
Ravello Hub Solutions
366, Murtala Muhammed Way, Yaba, Nigeria
08130580215